FAQs
What is EmpowerBank?
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EmpowerBank is a youth-focused microfinance bank established to promote financial inclusion,
entrepreneurship, and economic empowerment among Zimbabwean youths.
Who does EmpowerBank serve?
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While the bank primarily targets youths aged 18–35, it also supports SMEs, women, cooperatives,
informal traders, and community groups depending on the product offered.
How do I open an account with EmpowerBank?
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Visit your nearest EmpowerBank branch with:
- National ID
- Proof of residence
- Completed account opening form
- Or begin online through partial digital onboarding on our website
What types of accounts are offered?
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EmpowerBank offers youth-friendly savings accounts, group accounts for cooperatives,
business accounts tailored for SMEs and start-ups.
Does EmpowerBank offer mobile or digital banking?
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Yes! EmpowerBank provides mobile and digital self-service platforms for:
balance checks, transfers, bill payments, and other banking services.
What types of loans are available?
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EmpowerBank offers loans across several sectors, including:
- Youth business loans
- Agribusiness loans
- Retail and vending loans
- Housing support schemes
- Skills development and education loans
- Cooperative and group lending products
What are the requirements for a loan?
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Requirements vary by product, but generally include:
- National ID
- Completed loan application form
- Business plan or proposal
- Proof of income (if applicable)
- Guarantor or collateral
What are the interest rates and repayment terms?
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Interest rates vary by product and may change based on the market.
Please visit your nearest branch for the latest updates.
Does EmpowerBank fund agriculture?
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Yes! EmpowerBank supports youth-driven agriculture through:
- Agricultural mechanisation programs
- Livestock and crop production loans
- Value-chain financing
- Youth Business Starter Packs
Can cooperatives or groups apply for agricultural loans?
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Yes. EmpowerBank actively supports youth groups and agricultural cooperatives with
tailored group loan models.
Does EmpowerBank provide business training?
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Yes. EmpowerBank offers financial literacy, entrepreneurship training, and
capacity-building workshops.
Are there special programmes for youth start-ups?
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Yes! EmpowerBank partners with government, private sector and development institutions
to support youth start-ups through seed capital, incubation, and empowerment programmes.
Does EmpowerBank work with partners?
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Yes, including:
- Government ministries
- NGOs
- Development partners
- Private sector institutions
- Youth organisations
Where can I find EmpowerBank branches?
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EmpowerBank operates branches and agents across major cities.
Full branch listings are available on the official website’s Contact Us page.
How do I contact EmpowerBank?
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You may contact us via branch visits, telephone, email, the website contact form,
or our official social media platforms.
How do I check my account balance?
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You can check your balance through mobile banking platforms,
branch visits, or by contacting customer support.