FAQs
What is EmpowerBank?
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EmpowerBank is a youth-focused microfinance bank established to promote financial inclusion,
entrepreneurship, and economic empowerment among Zimbabwean youths.
Who does EmpowerBank serve?
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While the bank primarily targets youths aged 18–35, it also supports SMEs, women,
cooperatives, informal traders, and community groups depending on the product offered.
How do I open an account with EmpowerBank?
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Visit your nearest EmpowerBank branch with:
- National ID
- Proof of residence
- A completed account opening form
- Partial digital onboarding by initiating an application through the website
What types of accounts are offered?
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EmpowerBank provides youth-friendly savings accounts, group accounts for cooperatives,
and business accounts tailored for SMEs and start-ups.
Does EmpowerBank offer mobile or digital banking?
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Yes. EmpowerBank provides mobile banking and digital self-service platforms for balance checks,
transfers, utility bill payments, and other transactions. Details are available at branches
or on the official website.
What types of loans are available?
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EmpowerBank offers funding across several sectors:
- Youth business loans
- Agribusiness loans
- Retail and vending loans
- Housing support schemes
- Skills development and education loans
- Cooperative and group lending products
What are the requirements for a loan?
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Requirements vary by product but generally include:
- National ID
- Completed loan application form
- Business plan or proposal
- Proof of income (if applicable)
- Guarantor or collateral (depending on loan type)
What are the interest rates and repayment terms?
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Interest rates vary across products and may change based on market conditions.
Clients are encouraged to inquire at their nearest branch for the latest rates.
Does EmpowerBank fund agriculture?
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Yes. EmpowerBank supports youth-driven agriculture through initiatives such as:
- Youth Agriculture Mechanisation Programmes
- Livestock and crop production loans
- Value-chain financing for agribusinesses
- Youth Business Starter Pack
Can cooperatives or groups apply for agricultural loans?
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Yes. EmpowerBank actively supports youth groups and agricultural cooperatives
with tailored group lending models.
Does EmpowerBank provide business training?
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Yes. EmpowerBank offers financial literacy, entrepreneurship training,
and capacity-building workshops to help clients develop strong business skills.
Are there special programmes for youth start-ups?
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EmpowerBank partners with government, private sector institutions,
and development organisations to deliver seed capital support,
incubation programmes, and youth entrepreneurship funding models.
Does EmpowerBank work with partners?
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Yes. EmpowerBank collaborates with multiple stakeholders, including:
- Government ministries
- Development partners
- NGOs
- Private sector institutions
- Youth-focused organisations
Where can I find EmpowerBank branches?
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EmpowerBank operates branches across major cities in Zimbabwe:
- Kwame Nkrumah Branch: ZB Centre, Shop 1 & 2, 59 Kwame Nkrumah Avenue, Harare
- Mutare Branch: CA House, 91 Herbert Chitepo Street, 2nd Street, Mutare
- Gweru Branch: Office No. 6, 1st Floor, 57–7th Street, Gweru
- Bulawayo Branch: Shop Number 2, Exchange Building, Corner Leopold Takawira and Joshua M. Nkomo, Bulawayo
- Masvingo Branch: Masvingo Trade Centre, 1st Floor, 267 Hofmeyer Street
How do I contact EmpowerBank?
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You can reach us through:
- Branch visits
- Telephone lines
- Email support
- Official website contact form
- Social media platforms
How do I check my account balance?
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Clients can use mobile banking platforms, visit a branch,
or contact customer support for assistance.
